DCODE SDN BHD (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://askdcode.com and our Services.
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree to this Privacy Policy, you may not use our Services.
We collect information that you provide directly to us, information we collect automatically, and information from third parties.
Account Information: When you create an account, we collect your email address and password.
Personal Information: When you create an account, we also collect information you provide during the registration process, which may include your name, national identity number or passport number, and phone number.
Interaction Data: We collect and store your conversations and queries with our AI chatbot and call bot to provide the service and improve our AI models.
User Content: We may collect the information you post in community areas, such as comments and posts.
Payment Information: When you make a purchase, payment is processed by our third-party payment processor, MacroKiosk (M) Sdn Bhd. We do not collect or store your full payment card details.
Usage Data: We may collect information about how you access and use the Services, such as your IP address, browser type, device information, pages visited, and the time and date of your visits.
Cookies and Tracking Technologies: We use cookies to operate and administer our site and to improve your experience.
We use the information we collect for various purposes, including:
We do not sell your personal information. We may share your information in the following situations:
With Service Providers: We may share your information with third-party vendors who perform services for us, such as payment processing (MacroKiosk (M) Sdn Bhd), cloud hosting, and data analytics.
Within the Community: Your username and any User Content you post will be visible to other users of the community features.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
We implement reasonable security measures to protect your information from unauthorized access, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
We will retain your personal information, including your conversations and interaction data, for as long as we determine is necessary to support our Services, business operations, and marketing activities. This period is at our discretion and may extend beyond the duration of your account usage.We will also retain information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Depending on your location, you may have the following rights regarding your personal information:
To exercise these rights, please contact us at enquiries@dcode.my.
Users Aged 13 and Older: Our service is intended for users who are at least 13 years of age. If you are between the ages of 13 and 18 (or the age of legal majority in your jurisdiction), you may only use the Services with the permission and under the supervision of a parent or legal guardian.
Data Provided by Parents: We collect data about children only from their parents or legal guardians for the specific purpose of providing our Services. We do not knowingly collect personal information directly from children under the age of 13.
Parental Rights: If you are a parent or guardian and believe we have collected information about your child without your consent, or you wish to review or delete the information you have provided, please contact us immediately at enquiries@dcode.my.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
If you have any questions about this Privacy Policy, please contact us at: enquiries@dcode.my.